OESA presents "Reducing Warranty Expense by Managing the Interfaces" made available following a one-day conference with five individual presentations and two panel discussions. The conference focused on improving warranty expense through better management of the supplier-to-supplier, supplier-to-vehicle manufacturer, and supplier-to-dealer interfaces. The conference proceedings include session presentations, the "Suppliers Practical Guide to Warranty Reduction" and the "OESA/CLEPA Preferred Practices for Warranty Analysis and Management."

The OESA Warranty Management Council produced the "Suppliers Practical Guide to Warranty Reduction" to provide suppliers with a comprehensive process to reduce warranty expense and improve customer satisfaction. In addition, working with the European Association of Automotive Suppliers, CLEPA, the council has produced a set of preferred practices for warranty analysis and management.

"Reducing Warranty Expense by Managing the Interfaces" includes both hard copy and CD formats.

OESA members can purchase the publication for $100 and $175 for non-members.

OESA produced a document representing a fair and balanced relationship between the buyer and seller that addresses difficult industry issues, such as intellectual property and warranty, in a sensible and equitable manner for all parties. OESA encourages suppliers to adopt the model terms and conditions, given the constraints of customer contract terms and conditions.